1. Policy Overview
At Startune Services, we strive to provide excellent consultancy services. However, we understand that circumstances may change. This refund policy outlines the terms under which refunds may be requested.
2. Consultation Fees
Consultation fees are non-refundable under the following circumstances:
- Initial consultation has been completed
- Advice or recommendations have been provided
- Time has been spent understanding your requirements
Free initial consultations are provided at our discretion and are non-refundable by definition.
3. Service Fees - Cancellation Before Work Begins
If you cancel a service engagement before any work has commenced:
- Full refund of consultancy fees (minus payment processing charges if applicable)
- Government fees already paid will be refunded as per respective department policies
4. Service Fees - Cancellation During Work
If you cancel a service engagement after work has begun:
- Refund will be calculated based on work completed
- Work documentation and materials prepared will be charged
- Government portal fees and third-party charges are non-refundable
- Typical refund: 50-70% of consultancy fees (depending on completion stage)
5. Service Fees - After Completion
Once a service has been completed and delivered:
- No refund of consultancy fees
- Government fees are non-refundable once submitted to authorities
6. Government Fees and Third-Party Charges
Important
Government fees, statutory charges, portal fees, and third-party charges are governed by respective authority policies. These fees are non-refundable once paid to the respective departments, regardless of application outcome.
7. Rejected Applications
If a government application is rejected:
- Government fees are non-refundable (paid to respective department)
- Our consultancy fees for that specific service may be partially refunded if rejection was due to our error
- Re-submission fees (if applicable) will be charged separately
8. Refund Process
8.1 How to Request a Refund
To request a refund, please contact us:
- Email: startune007@gmail.com
- Phone: +91 9033873029 / 8141382910
- Include your service reference number and reason for refund
8.2 Processing Time
Approved refunds are processed within:
- 7-10 business days for UPI/bank transfers
- 5-7 business days for credit/debit card refunds
- Government fee refunds are subject to respective department timelines
8.3 Refund Method
Refunds are processed through the original payment method used for the transaction.
9. Exceptional Circumstances
In exceptional circumstances (service provider unavailability, technical issues from our end), we may issue full or partial refunds at our discretion.
10. Changes to This Policy
We reserve the right to modify this refund policy. Changes will be communicated via email and updated on our website.
11. Contact Us
For questions about this Refund Policy or to request a refund:
- Email: startune007@gmail.com
- Phone: +91 9033873029 / 8141382910
- Hours: Monday - Saturday, 9:30 AM - 6:30 PM IST